We strongly recommend using a number that you set aside purely for your business usage for a couple of reasons: To register, you’ll need a different phone number from your personal WhatsApp account. Install WhatsApp Businessįirst, head over to Apple Store or Google Play to download and install the app on your mobile device. On the post-sales side of customer service, it is very useful for those looking to solve problems quickly, because it allows your customers to send information like screenshots and videos to help you resolve their issues more efficiently.īut how do you fully utilise WhatsApp Business to your advantage? Here’s how to get started: 1.

When it comes to sales, it is particularly handy for prospects looking for quick information on your products and services. These statistics reflect the fact that most of your customers not only have WhatsApp, but even more utilises WhatsApp as part of their everyday lifestyle.Īs businesses seek to meet customers when and where they are at, WhatsApp Business is a mighty communication tool that enables businesses to connect with your customers 24/7 via direct messages on the go. In Malaysia alone, 98.7% chooses WhatsApp as their preferred communication platform. Why is this so important? According to Statista in 2021, WhatsApp is the most popular global mobile messaging app with two billion active users per month. The basic premise of WhatsApp Business is that customers can initiate a conversation with your business via the WhatsApp platform. WhatsApp Business is a free-to-download app available to businesses, which greatly doubles as an extension of your company’s sales and/or customer service department.

Install whatsapp business