Refresh your browser to clear the cache and restore the proper input names displayed in the Admin panel. Web browsers that use Flash players to preview video do not support audio that's encoded using 48 kHz MP3 or 48 kHz PCM.Īll my input names don't look normal in the Admin panel menu after I applied the default preset The Flash (FLV) plugin must be installed for your web browser to play back audio that's encoded as PCM.

When previewing a channel using the Live broadcast link or the preview link in the Admin panel, some web browsers do not play audio. 32 kHz and 44 kHz) can sometimes cause audio distortion. Verify that you are using the correct audio input by following the steps in Configure encoding.Ĭheck the touchscreen interface for audio monitoring or use the 3.5 mm headphone jack on the front panel of Pearl-2 to verify audio, see About the touch screen.Ĭheck the audio meter from the Dashboard view in Epiphan Live, see Monitor video and audio input sources using Epiphan Live.Ĭaptured SDI audio contains audible 'clicking' sound or other audio distortions upon playback.Įnsure audio sample rate is set to 48 kHz.

Not sure if the connected video inputs are being captured.Ĭheck each source's input from the source preview in the Admin panel.Ĭheck the touchscreen interface to view confidence monitoring for each channel, see About the touch screen.Ĭheck the Dashboard interface in Epiphan Live, see Monitor video and audio input sources using Epiphan Live. You can lean more about activating this feature here: 4K

The most likely problem is that the 4K Feature add-on is not activated. Use the follow quick reference table for help if you are experiencing problems or unexpected behavior from your Pearl device.

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